Reply to common messages
Answer written questions about your services, service area, hours and next steps. The channel and the information it can use are agreed during setup.
AI ASSISTANCE
Helpful answers.
Right in the message thread.
Customers ask questions through website chat and business messaging channels while you’re busy elsewhere. An AI customer service representative can respond in writing using approved information, collect the details you need and bring you into the conversation when personal help is needed.
Explore AI for your businessSetup and maintenance included within your agreed AI plan.
What useful help could look like
Ask for the details that help
Guide the conversation with relevant questions, such as what the customer needs, their location and how you can follow up.
Hand over with the conversation
Pass on unfamiliar questions, complaints and requests outside its role, with the available message history and a clear summary.
Built around your business, with clear boundaries.
We’ll agree on the task, information sources, connected tools and approval requirements. Then I’ll configure and test the proposed workflow, review early results with you and maintain the agreed setup.
Access is limited to what the role needs. During scoping, we’ll review the tools, data handling and any information that should stay outside the system.
Keep the conversation moving in the message thread.
A visitor opens your website chat to ask whether you offer a particular service. The assistant can answer from approved information, ask a useful follow-up question and collect the details you need. The conversation stays in writing, so both the customer and the person taking over have context. If a reply needs a price you have not approved, an unusual commitment or a personal response, the assistant should explain that someone will follow up. We agree on what it can answer, what it should ask and what it must pass to you before it is launched.
Choose the written channels your customers actually use.
A focused starting point might be the chat on your website or one supported business messaging channel. I assess the platform, account access and available connections before confirming what can be implemented. Support for a particular inbox or social platform is not assumed. We prepare responses around the questions people send in writing: services, service area, opening hours and how to take the next step. You approve the information and tone, and we test short messages, follow-up questions and conversations that need a person.
Give a person the thread, not just another notification.
When a message needs your attention, a useful handover includes the request, contact details and what has already been discussed. Where the connected platform allows, the history can accompany the request so you can continue without asking the customer to start again. We review unanswered questions, the usefulness of the collected details and whether customers understand the next step. Updates to services and policies feed back into the approved answers. That keeps the assistant focused on helping with written conversations rather than making unsupported decisions.
MANAGED AI ASSISTANCE
AI assistance scoped around your business.
Your proposal sets out the assistants, setup, maintenance, integrations and included usage allowance, with a clear monthly price. Any additional usage charges are explained upfront.
You know what’s included
We agree on the tasks, supported connections and usage allowance before starting. I’ll let you know as you approach your allowance.
Any additional integrations are assessed before availability, scope and costs are confirmed. Marketing is priced separately.
A few things you might be wondering
Which messaging platforms can it use?
The options depend on the platform, available integrations and your account permissions. We assess the proposed website chat or messaging channel before confirming the scope.
How much input will you need from me?
You’ll explain the process, provide approved information and access where needed, and review the early setup. That helps make the assistant useful to your business.
What happens if it can’t help?
We agree on a handover or fallback for unfamiliar requests, errors and tasks outside its role. The workflow should make it clear when a person needs to take over.
What information will it use?
It uses the business information you approve, such as your services, opening hours, service area and next steps. We agree on what it can answer and when it should pass a question to you.
Can it respond when I am offline?
The agreed messaging setup may answer routine questions and capture requests while you are unavailable. It should clearly explain when a person will follow up, using the arrangements you approve.
Let’s start with the work taking up your time.
We’ll explore the opportunity, the practical requirements and whether this is a useful fit.
Explore AI for your business Practical advice. No obligation to sign up.